Terms and Conditions - Landscapers Brompton
Welcome to our Terms and Conditions page for Landscapers Brompton. This document explains the rules, responsibilities, limitations, and service expectations that apply when you choose landscaping services in Brompton. It is designed to provide clarity for both customers and service providers, helping ensure a professional, transparent, and smooth working relationship from the first enquiry through to the completion of each project.
By requesting, accepting, or using landscaping services, you agree to the terms outlined here. Please read this information carefully before proceeding with any service, as it sets out important details about quotations, scheduling, payments, site access, cancellations, warranties, and customer responsibilities. These terms are written to support fair and efficient service delivery while protecting the interests of all parties involved.
1. Scope of Landscaping Services
Landscapers Brompton provides a wide range of landscaping and outdoor improvement services, which may include garden design, turfing, planting, fencing, paving, patio installation, lawn care, hedge trimming, soil preparation, retaining walls, drainage solutions, and general garden maintenance. The exact scope of work will depend on the agreed quotation, the condition of the site, the chosen materials, and any special requirements discussed before work begins.
All services are carried out in line with the agreed specification. If additional tasks are requested after the work has started, these may be treated as separate services and charged accordingly. Any changes to the original plan should be discussed in advance whenever possible to avoid confusion or delay.
2. Estimates and Quotations
Estimates and quotations are generally based on the information available at the time of inspection or enquiry. While every effort is made to provide accurate pricing, final costs may vary if site conditions differ from what was initially visible or described. Examples include hidden drainage issues, unstable ground, inaccessible areas, unexpected root systems, buried obstructions, or additional materials required to complete the job properly.
Unless otherwise stated, quotations are valid for a limited period and may be revised after that time due to changes in material costs, labour availability, or project scope. A quotation does not become a binding agreement until it has been accepted by both parties and a start date has been confirmed.
Important: all prices quoted are based on the agreed information and assumptions provided at the time. If the scope changes, the price may also change.
3. Booking and Scheduling
Booking is subject to availability, weather conditions, material supply, and project size. We aim to schedule work within a reasonable time frame, but dates may need to be adjusted if circumstances change. Outdoor work is often affected by weather, ground conditions, and seasonal factors, especially for turfing, paving, planting, and excavation-based tasks.
Customers are expected to confirm any booking details carefully. If access is restricted or the site is not ready on the agreed date, the project may be delayed and additional charges may apply. While every effort is made to keep to the planned schedule, we cannot guarantee completion dates when delays arise from factors beyond reasonable control.
Factors that may affect timing
- Severe or prolonged bad weather
- Late delivery of materials
- Unexpected site complications
- Changes requested by the customer
- Access restrictions or permit issues
- Equipment failure or supplier delays
4. Customer Responsibilities
To help the project run efficiently, customers should ensure the site is ready before work starts. This may include clearing personal belongings, securing pets, informing neighbours where needed, and providing safe access to the work area. If the project requires water, electricity, or access to shared outdoor facilities, these should be available as agreed.
Customers are also responsible for providing accurate information about the property, including any known underground services, boundary lines, easements, or planning restrictions. If a customer fails to share relevant information and this affects the work, the resulting delays or costs may be charged to the customer.
Customers should also check that any requested work complies with local property rules, lease agreements, and planning regulations where applicable.
5. Materials and Workmanship
All materials supplied for landscaping work should be suitable for the intended purpose and selected based on the agreed specifications. Natural products such as stone, wood, gravel, soil, and plants may vary in colour, texture, size, and appearance. These variations are normal and should not be considered defects unless they affect the quality or functionality of the installation.
Workmanship is carried out to a professional standard using suitable tools, methods, and materials. However, landscaping is a practical outdoor service, and minor variations in finish may occur depending on the nature of the site and materials chosen. For example, paving, decking, and turfing may settle slightly after installation as the ground naturally adjusts over time.
Natural movement, settling, and seasonal change are normal characteristics of outdoor landscapes.
6. Payments and Charges
Payment terms will be agreed before work starts. Depending on the size and type of project, a deposit may be required to secure materials and schedule labour. Larger projects may also involve staged payments based on milestones or progress. Final payment is usually due once the work has been completed, unless alternative terms have been arranged in writing.
If payment is not made by the agreed date, charges may be applied where permitted by law. Continued non-payment may result in suspension of work, refusal to release materials, or further recovery action. Customers should raise any concerns about invoicing promptly so they can be reviewed without unnecessary delay.
- Deposits may be non-refundable where materials have already been purchased
- Progress payments may be required for larger or multi-stage projects
- Final balances should be settled promptly after completion
- Any disputed items should be reported as soon as possible
7. Changes to the Project
Landscaping projects often evolve as work progresses, especially when new opportunities or site issues become visible during excavation or preparation. If the customer requests any change to the original scope, this must be agreed before the change is made. Changes may affect the total cost, timeline, materials needed, and workforce requirements.
If a change is necessary due to a hidden condition or safety concern, the project may be paused while the issue is assessed. Any additional work will be explained clearly before proceeding whenever possible. Clear communication helps avoid misunderstandings and ensures the final result meets expectations.
8. Site Conditions and Hidden Issues
Landscaping work can reveal hidden conditions that were not visible at the time of quotation. These may include poor soil quality, waterlogging, buried concrete, old foundations, roots, drainage failures, uneven sub-base layers, or pest activity. Such issues can affect the outcome of the project and may require extra work or extra materials.
Where hidden issues are discovered, the project may need to be reassessed. This is normal in outdoor improvement work and is often unavoidable. Additional work will be discussed before it is carried out, unless it is needed immediately to protect safety, prevent damage, or maintain the integrity of the site.
Examples of hidden conditions
- Old structures or debris below the surface
- Unstable ground or soft soil
- Blocked or damaged drainage systems
- Unseen tree roots or underground obstructions
- Uneven existing foundations beneath paved areas
9. Cancellations and Delays
If a customer needs to cancel or reschedule, they should provide notice as early as possible. Cancellation terms may vary depending on whether materials have already been ordered, labour has been scheduled, or specialist services have been arranged. Late cancellations may result in charges, especially where the project has already begun or resources have been committed.
We reserve the right to delay, pause, or reschedule work if conditions are unsafe or unsuitable. This includes extreme weather, site hazards, or supplier issues. In such cases, every reasonable effort will be made to arrange a new time as soon as possible.
10. Warranties and Limitations
Any warranty or guarantee provided will apply only to the specific work described and only for the period stated, if any. Warranties do not usually cover damage caused by misuse, neglect, accidental impact, poor maintenance, extreme weather, subsidence, third-party interference, or normal wear and tear. Plants, turf, and natural materials may also be subject to seasonal variation and require ongoing care.
To maintain the quality of the finished landscape, customers should follow any care instructions given after completion. This may include watering, mowing, feeding, sealing, cleaning, or checking drainage regularly. Failure to maintain the work properly may invalidate any warranty or reduce the lifespan of the installation.
Outdoor features require regular maintenance to preserve appearance and function.
11. Liability
Reasonable care is taken at all times when working on a property. However, landscaping activities can involve digging, cutting, moving heavy materials, and operating machinery. As a result, some disruption to lawns, soil, or existing features may occur while work is being completed. We are not responsible for pre-existing defects or deterioration that becomes visible during the project.
Liability for indirect losses, loss of use, or consequential damages is limited to the extent permitted by law. Customers should ensure valuables, fragile items, and personal belongings are removed from the work area before the project begins. We are not liable for damage caused by inaccurate site information, hidden services not disclosed in advance, or hazards outside our reasonable control.
12. Access, Safety, and Clean-Up
Safe access to the site is essential. Customers should ensure gates, driveways, pathways, and working areas are accessible on the agreed dates. If work must be carried out in shared spaces or near public areas, safety precautions may be put in place. Customers should not enter active work zones unless it is safe to do so and permission has been given.
At the end of the project, the site will be left in a tidy condition, though some debris, dust, or light residue may remain depending on the work carried out. Final clean-up is normally included as part of the service, but additional waste removal or special disposal needs may incur extra charges.
13. Materials Ownership and Disposal
Materials purchased specifically for a project remain subject to the agreed payment terms. Any unused materials may remain the property of the service provider unless otherwise arranged. Waste created during the work may be removed and disposed of in line with local requirements, and disposal charges may be added where relevant.
If the customer requests the retention of removed items such as old paving, timber, soil, or plant material, this should be stated before work begins. Not all waste can be stored on-site, and some materials may need to be taken away immediately for safety or practical reasons.
14. Intellectual Property and Design Use
Any drawings, concepts, design ideas, measurements, or planning suggestions created for a landscaping project may remain the intellectual property of the creator unless otherwise agreed. Customers may use the completed landscape for personal enjoyment, but design materials should not be copied, reproduced, or resold without permission.
This helps protect original creative work and ensures fair treatment of design input. If a project includes bespoke elements, the design and execution may be subject to specific usage terms agreed beforehand.
15. Changes to These Terms
These Terms and Conditions may be updated from time to time to reflect changes in law, business practice, or service procedures. The version in effect at the time of booking or service agreement will normally apply to that project. Customers are encouraged to review the terms periodically so they remain informed about their rights and responsibilities.
If any part of these terms is found to be invalid or unenforceable, the remaining sections will continue to apply. This ensures the overall agreement remains as clear and effective as possible.
16. Final Agreement
By proceeding with landscaping services, the customer confirms acceptance of these terms and agrees to cooperate in good faith throughout the project. A successful landscaping job depends on clear communication, realistic expectations, and mutual respect. Landscapers Brompton is committed to providing reliable, high-quality outdoor services while maintaining transparency in every stage of the process.
These terms are intended to create a professional framework for all landscaping work carried out in Brompton. They help protect the customer, the service provider, and the overall quality of the finished result. When both sides understand the expectations from the start, the project is more likely to be completed efficiently, safely, and to a high standard.
